Deliveries to non-EU countries may incur additional customs charges, taxes, and fees. Please check the individual regulations of your shipping country before placing your order. You are responsible for all additional costs.

We ship international orders outside Europe with DHL Express.
Immediately after your order has been shipped, you will receive a confirmation email with your DHL Express tracking number.

Shipping costs for orders under 1,000€

After your order has been shipped, you'll find your DHL tracking number in your shipping confirmation email. You can use this to track the current delivery status of your order online. Please note that it may take a few hours for the tracking information to update.

In individual cases, increased volumes with our shipping partners may result in delays in processing shipments. If you don't see any movement of your package after a few days, please contact us at hello@asphaltgold.com . However, an investigation into the whereabouts of the shipment will only be possible after 14 days.

The "Pickup in Store Darmstadt" shipping option is currently unavailable, but will be available again soon. If you would like to pick up items in-store, please do not place an order in the online shop, but contact our customer service at +49 6151 629210. The desired items will then be reserved for you and will be available for you to try on or pick up in-store from 1 p.m. the following business day (the reservation is valid for 3 business days). Payment will also be made in-store. Please note that purchase on account is unfortunately not possible.

Address:
Asphaltgold Store Darmstadt
Ludwigsplatz 8a
64283 Darmstadt

If your package cannot be delivered, it will be returned to us. Upon request, your order can be reshipped within Germany; however, address changes are unfortunately not possible. Please contact us in a timely manner if you would like your package reshipped. If we don't hear from you, your money will be refunded.

If your shipping address is outside of Germany and the package is returned to us, your money will be refunded. Asphaltgold reserves the right to retain shipping costs in the event of incorrect address information or refusal to accept the package.

If there is anything wrong with your order, please contact hello@asphaltgold.com with your order number. To process your request, we require pictures of the order in question, any damage, and the shipping box. Please keep this box until we have informed you of the next steps. Unfortunately, a complaint cannot be processed without the outer packaging.