Isha Ambani, executive director, Reliance Retail Venture Ltd.

“We are heavily invested in understanding our customers’ needs, their preferences, as well as buying habits,” said Isha Ambani, a growing force at Reliance Industries, one of India’s most powerful retail groups with a registered customer base of more than 300 million people.
Under her leadership, Reliance Retail has grown to $36 billion in revenues, its valuation doubling since 2020 to approximately $100 billion. Last year, Reliance opened India’s largest luxury mall, Jio World Plaza in Mumbai, welcoming global brands including Louis Vuitton, Gucci, Giorgio Armani, Dior, Saint Laurent and Bulgari.
As executive director of Reliance Retail Venture Ltd., Ambani has also led her family-owned group into a variety of new categories and formats, including the beauty platform Tira and the youth retailer Yousta.
“I believe that empathy is the most crucial quality in leadership today,” she says. “I have come to believe this observing my parents, Nita and Mukesh Ambani, work with their teams at Reliance. Empathy fosters a positive team environment. It is all about making people feel valued, building trust and providing a sense of security that enables every team member to give their best.”
Ambani also takes inspiration from her grandfather’s belief that work must be enjoyed.
“True success is not merely measured by financial achievements but by the happiness and satisfaction one derives from their work,” she said. “When people feel that their well-being and job satisfaction are genuinely valued, they are more likely to be committed to their roles and the company’s vision, which in turn leads to better teamwork and collaboration.
“It is all about making people feel valued, building trust, and providing a sense of security that enables every team member to give of their best,” she added.
Ambani graduated from Yale University with a double major in psychology and South Asian studies and also holds an MBA from Stanford University. Ambani’s titles include non-executive director of Reliance Industries Ltd., executive director of Reliance Retail Venture Ltd., non-executive director of Reliance Jio Infocomm Ltd. and Jio Platforms Ltd., and director of Reliance Foundation and Reliance Foundation Institution of Education and Research.